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What does your order status mean?
Can I make changes to my order once I have placed it?
Can you replace my order?
There's a missing item in my order, what should I do?
I was able to check out the item, but is it in stock?
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Products & Services
Do you have a physical store?
Do you sell live animals?
Are we allowed to request for samples?
What is the difference between "Bundle Deal" & "Mix & Match"?
Why is the promo price is not showing up at my cart?
I want to speak to a customer representative.
Having trouble logging in?
What is perromart "Price Match Guarantee"?
Discount code error?
What does the option "Free Repacking" mean?
Delivery & Self Collection
Does perromart ship internationally?
Who will be delivering my order?
How long does perromart take to deliver after I’ve placed my order?
What are the delivery options that perromart offers?
In the event, I'm not at home to collect the order, what should I do?
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Can I opt for self collect?
What is and how does self-collection work?
What are the accepted modes of payment?
How would I know if my payment/order was successfully placed?
Can I cancel/amend an order after payment?
I can't check out my shopping cart!
Why is my discount code not working?
How many codes/vouchers can I use?
Exchange & Refund Policy
What is perromart's exchange and return policy?
How do I report a damaged or defective product?
What is perromart's refund policy?
What are the options for refund?
What are perropoints?
How do I earn my perropoints?
How do I check or redeem my perropoints?
How do I go about for product reviews?
Will my perropoints expire?
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How does perromart referral program work?
Where can I find my referral link?
Getting started with us
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