Exchange/return of goods* is allowed on a case-to-case basis up to 7 days from the date order is received, provided the items are in the original condition.
1. All items should be in original condition, unopened.
2. To keep hygiene standards high, collars, beds, cages and all other wearable are not eligible for exchanges and returns.
3. A $10 delivery fee will be imposed on exchanges and returns due to change of mind. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days.
4. [CLEARANCE] is not eligible for refund/exchange.
Exchanging/Refunding of Items:
1. We can pick up the items & bring it back to your warehouse - service fee $10
2. You can make a new order & we will pick up the item when we deliver your new order. (The new order needs to be made within 2 week period from the date of the previous delivery)
3. You can drop off the item at our warehouse - 15 Changi South Street 2 Singapore 486068 (Mondays - Fridays; 10am - 6pm) *by appointment only
4. Our team will inspect the condition of the item(s) & contact you thereafter regarding an exchange or a refund. Refunds would be issued in the same method of payment as the original payment.