In your order or tracking order page, you would see these following statuses:

1. Order successfully placed with us

Your order has been received successfully. 

2. Order is being processed

We are currently processing your order!

3. Order is being packed

Your order is currently being packed by our agents. All items in your order are in stock and our team is packing it as we speak!

4. Packing is complete

All item(s) in your order have been packed and will be scheduled for a delivery soon. If you choose Self Collection as your shipping method, you can come down to our warehouse to collect your parcel from Monday to Friday 10am to 6pm.

5. Order is out for delivery

Your order has already left the warehouse and our drivers are getting it to you! In case of any unforeseen circumstances, please allow up to additional 1-2 days to reach your doorstep.

6. Your order is delivered!

The order has successfully been delivered to you!


*Note: Fulfilled does not mean that it has been delivered, it means that it has been sent out of our warehouse!