General

What does your order status mean?
In your order or tracking order page, you would see these following statuses: 1. Order successfully placed with us Your order has been received succ...
Thu, 24 Sep, 2020 at 6:56 PM
Can I make changes to my order once I have placed it?
Unfortunately, changes can not be made to your order once the payment has been completed, however we can cancel your order before the status of has been cha...
Tue, 28 Apr, 2020 at 11:57 PM
Can you replace my order?
Yes, depending on the availability of the items & if your order have not been packed (Order is being packed). You may call at +65 3138 3007 for assi...
Thu, 24 Sep, 2020 at 9:27 PM
There's a missing item in my order, what should I do?
We sincerely apologize for the missing item(s)/wrong item(s) in your order! In such cases, do contact us and we will arrange another delivery of the missed...
Thu, 24 Sep, 2020 at 8:00 PM
I was able to check out the item, but is it in stock?
We keep most of our products in the warehouse and once you have placed your order, we will check with the warehousing team to ensure whether the item is in ...
Tue, 17 Mar, 2020 at 11:59 AM
What should I do if need my order urgently?
We completely understand that your furkids are running low in food! In such situations, we at perromart will do our best to help you out! No one wants their...
Thu, 24 Sep, 2020 at 8:02 PM
What is [CLEARANCE]?
For [CLEARANCE] it is a discounted product as item is near expiry.
Thu, 24 Sep, 2020 at 8:02 PM